View source for MCS and CELS Computing Documentation

=Important note=



'''The information on this page may not be the most up-to-date.  We are in the process of migrating this (and updating it as we move it) to the [http://virtualhelpdesk.cels.anl.gov/service-catalog/ CELS Virtual Help Desk] page.  Please see [https://virtualhelpdesk.cels.anl.gov/docs/ the new documentation page] including our [https://virtualhelpdesk.cels.anl.gov/docs/service-catalog/ service catalog].
'''



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*'''[https://virtualhelpdesk.cels.anl.gov/docs/web-and-mail/mfa-and-office-365/ CELS-specific MFA documentation]'''
*'''[https://twitter.com/mcssys Systems Status]''' - A list of known problems
*'''[http://virtualhelpdesk.cels.anl.gov/service-catalog/ CELS Virtual Help Desk]'''
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__TOC__

==Introduction==
This page indexes all the Frequently Asked Questions for CELS computing. You can search for a keyword or browse below.  In general, you can find status updates at the CELS Systems blog, [https://mcssys.wordpress.com "Dispatches from the geeks"].

If you can't find the answer to your question here, please email [mailto:help@cels.anl.gov help@cels.anl.gov]. The CELS Virtual Help Desk is staffed from 9:00 AM until 11:30 AM and 1:00 PM until 5:00 PM, Monday - Friday. The Help Desk phone number is (630) 252-6813. In-person assistance can be made by appointment via phone or e-mail.


==Getting Started==
*[http://tcs.anl.gov TCS Conference Center & Tenant Manual] - information on building 240
*[https://virtualhelpdesk.cels.anl.gov/docs/getting-started-with-cels-computing/ CELS Computing Facilities: Getting Started]
*[http://virtualhelpdesk.cels.anl.gov/service-catalog/ Services the CELS Systems Group provides] 
*[https://virtualhelpdesk.cels.anl.gov/docs/cloud-and-external-services-provided-by-cels/surveymonkey/ Surveymonkey]

*[https://accounts.mcs.anl.gov/ Request or Manage your Legacy Account] (soon to be retired)
*[http://virtualhelpdesk.cels.anl.gov/request-ip-address/? Request IP address(es)] (register your computer for use on our wired network)
*[https://virtualhelpdesk.cels.anl.gov/docs/remote-access/ Offsite Access]
*[https://virtualhelpdesk.cels.anl.gov/docs/tips-and-tricks/printing-from-dash/ Printing with Dash]
*VPN
**[https://virtualhelpdesk.cels.anl.gov/docs/remote-access/cisco-vpn-client-download-and-instructions/ VPN Cisco client download and instructions]
**[https://virtualhelpdesk.cels.anl.gov/docs/remote-access/getting-by-without-a-vpn-client/ Getting by without a VPN client]
*[https://virtualhelpdesk.cels.anl.gov/docs/linux/ssh/ SSH]
*[https://virtualhelpdesk.cels.anl.gov/docs/getting-started-with-cels-computing/printing/ Printers]
*[https://virtualhelpdesk.mcs.anl.gov/Database_Request/ Request a Database]
*[https://virtualhelpdesk.mcs.anl.gov/ Virtual Help Desk]

==Web and Mail==
<table border=0 width=100%>
<tr><td valign=top width=50%>
*[https://virtualhelpdesk.cels.anl.gov/docs/web-and-mail/ Mail] 
*[https://virtualhelpdesk.cels.anl.gov/docs/web-and-mail/mailman/ Mailman mailing lists in CELS]
*[https://wordpress.cels.anl.gov/inside-cels/shared-services-resources/systems/cels-mailing-lists/ Common MCS Distribution Lists]
*[https://virtualhelpdesk.cels.anl.gov/docs/remote-access/getting-by-without-a-vpn-client/#socks-proxy Using the Web Proxy]
*[https://virtualhelpdesk.cels.anl.gov/docs/linux/home-directories-and-project-directories/web-public_html-directories/ Personal webspace]
</td></tr></table>

==How do I request a(n)...==
*[http://virtualhelpdesk.cels.anl.gov/welcome/request-a-database/? Database?]
*[http://virtualhelpdesk.cels.anl.gov/welcome/request-ip-address/? Wired IP address?]
*[http://virtualhelpdesk.cels.anl.gov/welcome/request-computer-build/? Laptop Rebuild?]
*[https://virtualhelpdesk.cels.anl.gov/mailing-list-request/? Mailing List?]
*[https://virtualhelpdesk.cels.anl.gov/request-a-wordpress-blog/ Wordpress Blog]
*[https://virtualhelpdesk.cels.anl.gov/virtual-help-desk-requests/request-a-loaner-laptop/ Loaner Laptop]?