View source for MCS and CELS Computing Documentation

*'''[https://twitter.com/mcssys Systems Status]''' - A list of known problems
*'''[http://virtualhelpdesk.cels.anl.gov/service-catalog/ CELS Virtual Help Desk]'''

==Important note==

The information on this page may not be the most up-to-date.  We are in the process of migrating this (and updating it as we move it) to the [http://virtualhelpdesk.cels.anl.gov/service-catalog/ CELS Virtual Help Desk] page.  Please see [https://virtualhelpdesk.cels.anl.gov/docs/ the new documentation page] including our [https://virtualhelpdesk.cels.anl.gov/docs/service-catalog/ service catalog].

==Introduction==
This page indexes all the Frequently Asked Questions for CELS computing. You can search for a keyword or browse below.  In general, you can find status updates at the CELS Systems blog, [https://mcssys.wordpress.com "Dispatches from the geeks"].

If you can't find the answer to your question here, please email [mailto:help@cels.anl.gov help@cels.anl.gov]. The CELS Virtual Help Desk is staffed from 9:00 AM until 11:30 AM and 1:00 PM until 5:00 PM, Monday - Friday. The Help Desk phone number is (630) 252-6813. In-person assistance can be made by appointment via phone or e-mail.


==Getting Started==
*[http://tcs.anl.gov TCS Conference Center & Tenant Manual] - information on building 240
*[[Getting Started| CELS Computing Facilities: Getting Started]]
*[http://virtualhelpdesk.cels.anl.gov/service-catalog/ Services the CELS Systems Group provides] 
*[[Media:Policy.pdf|Computer User Agreement / Acceptable Usage Policy]]
*[http://inside.anl.gov/pages/international-travel-laptops-mobile-devices-external-hard-drives Foreign Travel with Laptops (personal or lab-owned)]
*[https://virtualhelpdesk.cels.anl.gov/docs/cloud-and-external-services-provided-by-cels/surveymonkey/ Surveymonkey]
<table border=0 width=100%>
<tr><td valign=top width=50%>
*[https://accounts.mcs.anl.gov/ Request or Manage your CELS Account]
*[[Account Sponsorship and Retention Policies]]
*[[Passwords| Accounts and Passwords you'll use at MCS/CELS/LCF]]
*[[Password Guidelines]]
*[[Using Wireless at Argonne]]
*[http://virtualhelpdesk.cels.anl.gov/request-ip-address/? Request IP address(es)] (register your computer for use on our wired network)
*[[General CELS Questions]]
**[[General CELS Questions#ftp| How can I leave a file for someone else to pick up via FTP?]]
**[[General CELS Questions#incoming| What is the policy for creating or leaving files in the /home/ftp/incoming directory?]]
**[[General CELS Questions#backups| How do I recover files that I've deleted?]]
**[[General CELS Questions#logs| Where are the log files?]]
**[[General CELS Questions#password| How do I change my startup shell?]]
**[[General CELS Questions#password| How do I change or reset my password?]]
**[[General CELS Questions#security| How do I protect my password?]]
**[[General CELS Questions#clsweb| How do I get my name listed on the Staff Directory web page?]]
**[[General CELS Questions#public_html| How do I get my own homepage at MCS?]]
**[[General CELS Questions#computeservers| What are the general use compute servers for the division?]]
**[[General CELS Questions#quota| How do I delete files if my directory has exceeded its quota?]]
</td><td valign=top width=50%>
*[[Offsite Access]]
*[[Printing with Dash]]
*VPN
**[https://virtualhelpdesk.cels.anl.gov/docs/remote-access/cisco-vpn-client-download-and-instructions/ VPN Cisco client download and instructions]
**[https://virtualhelpdesk.cels.anl.gov/docs/remote-access/getting-by-without-a-vpn-client/ Getting by without a VPN client]
*[[SSH keys]]
*[[Printers]]
*[[Faxing in TCS]]
*[[Laptops|Desktop and Laptop Support]]
*[[Linux#Commercial_Software_Available|SoftEnv]] (.soft)
*[https://virtualhelpdesk.mcs.anl.gov/Database_Request/ Request a Database]
*[https://virtualhelpdesk.mcs.anl.gov/ Virtual Help Desk]
</td></tr></table>

==Self Service==

{| class="wikitable" cellpadding="8px"
|- style="vertical-align:top;"
!style="width: 200px;"|Service Name
!Provider
!style="text-align:center;"|ANL Login?
!style="text-align:center;"|MCS Login?
!style="text-align:center;"|Can I create it?
!style="width: 500px;"|Explanation

|- style="vertical-align:top;"
|[https://gitlab.cels.anl.gov GitLab (Restricted)] (git)
|Systems
|style="text-align:center;"|N
|style="text-align:center;"|Y
|style="text-align:center;"|Y
|An internal instance of GitLab that can be used for hosting git repositories. Accessible via VPN and on-site at ANL only

|- style="vertical-align:top;"
|[https://xgitlab.cels.anl.gov GitLab (Public)] (git)
|Systems
|style="text-align:center;"|N
|style="text-align:center;"|Y
|style="text-align:center;"|Y
| An instance of GitLab that is publicly accessible. Repositories can be private with restricted access to certain users or groups. Site is accessible from anywhere.

|- style="vertical-align:top;"
|[http://press3.mcs.anl.gov/virtualhelpdesk/request-a-subversion-repository/ CELS Subversion] (svn) (DEPRECATED)
|Systems
|style="text-align:center;"|N
|style="text-align:center;"|Y
|style="text-align:center;"|N
|Systems creates new repos.  CELS account required for login

|- style="vertical-align:top;"
|[http://repocafe.cels.anl.gov RepoCafe] (svn)
|Systems
|style="text-align:center;"|N
|style="text-align:center;"|Y
|style="text-align:center;"|Y
|Only CELS users can create repos and guest accounts. Documentation is provided [https://repocafe.cels.anl.gov/about.php here].

|- style="vertical-align:top;"
|[http://press3.mcs.anl.gov/virtualhelpdesk/request-a-wordpress-blog/ Wordpress]
|Systems
|style="text-align:center;"|N
|style="text-align:center;"|Y*
|style="text-align:center;"|Y*
|Systems creates new sites. Only CELS users can create accounts for other users. Sites can be configured to use CELS credentials, ANL credentials, or can use standalone Wordpress credentials.

|- style="vertical-align:top;"
|[http://collab.cels.anl.gov/ Confluence (collab)]
|Systems
|style="text-align:center;"|N
|style="text-align:center;"|Y
|style="text-align:center;"|Y*
|External users can request read-only accounts. Space owners can give those accounts read and/or write access to their spaces if they so desire. CELS users can create spaces at will.

|- style="vertical-align:top;"
|[http://jira.cels.anl.gov/ jira]
|Systems
|style="text-align:center;"|N
|style="text-align:center;"|Y
|style="text-align:center;"|Y*
|Users can request read-only accounts. Project owners can give those accounts full access to their projects if they so desire. We are looking into way to enable CELS users to create projects on their own. At present, only Systems can create them.

|- style="vertical-align:top;"
|[https://anl.box.com/ Box]
|CIS
|style="text-align:center;"|Y
|style="text-align:center;"|N
|style="text-align:center;"|N
|Can share repositories with any user inside or outside ANL without affecting that user's quota. See [http://inside.anl.gov/services/box BIS page for Box].

|- style="vertical-align:top;"
|MediaWiki
|Systems
|style="text-align:center;"|N
|style="text-align:center;"|Y*
|style="text-align:center;"|Y*
|Systems must create new wiki sites (send a request to [mailto:help@cels.anl.gov CELS HELP DESK]), wiki owners can add standalone accounts at will. Sites can be enabled to authenticate against MCS accounts as well.  DEPRECATED

|- style="vertical-align:top;"
|[https://accounts.mcs.anl.gov Shell Access]
|Systems
|style="text-align:center;"|N
|style="text-align:center;"|Y
|style="text-align:center;"|N
|External users can request accounts via https://accounts.mcs.anl.gov. [http://press3.mcs.anl.gov/virtualhelpdesk/request-a-unix-group/ Unix groups are created by Systems], managed by owners.

|- style="vertical-align:top;"
|[https://virtualhelpdesk.cels.anl.gov/mailing-list-request/ Mailing Lists]
|Systems
|style="text-align:center;"|N
|style="text-align:center;"|N
|style="text-align:center;"|N*
|Mailing lists are created by Systems. Membership is controlled entirely by list requestor/maintaner.
|}

==Web and Mail==
<table border=0 width=100%>
<tr><td valign=top width=50%>
*[[Mail]] 
*[[Mail#I_just_got_an_attachment.__Should_I_open_it.3F | Attachments]]
*[https://virtualhelpdesk.cels.anl.gov/docs/web-and-mail/mailman/ Mailman mailing lists in CELS]
*[https://wiki.inside.anl.gov/inside/LDAP_Address_Book/User_Documentation How to use the Argonne Address Book with your E-Mail Client (ANL only)]
*[[MCSLists | Common MCS Distribution Lists]]
*[[Getting_by_without_a_VPN_client#Automatic_Proxy_Configuration | Using the Web Proxy ]]
*[https://confluence.atlassian.com/display/DOC/Confluence+User%27s+Guide Confluence (collab.cels.anl.gov) Documentation]
*[[Mediawiki questions]]
*[[Personal webspace]]
</td></tr></table>

==Operating Systems==
<table width=100%>
<tr><td width=50%>
*[[Windows]] - includes software, such as Office.
**[[Windows Terminal Services]] -  Getting by without windows.
*[[Linux]]
*[[Mac OS X]] - includes software, such as Office.
</td><td>
*[[Configuring RapidSVN on Mac OS X]]
*[[Configuring TortoiseSVN on Windows XP]]
</td></tr></table>

==How do I request a(n)...==
<table width=100%>
<tr><td width=50%>
*[http://virtualhelpdesk.cels.anl.gov/welcome/request-a-database/? Database?]
*[http://virtualhelpdesk.cels.anl.gov/welcome/request-ip-address/? Wired IP address?]
*[http://virtualhelpdesk.cels.anl.gov/welcome/request-computer-build/? Laptop Rebuild?]
*[https://virtualhelpdesk.cels.anl.gov/mailing-list-request/? Mailing List?]
*[http://virtualhelpdesk.cels.anl.gov/welcome/rt-queue/? RT Queue?]
</td><td>
*[http://virtualhelpdesk.cels.anl.gov/welcome/request-a-subversion-repository/? SVN repository and/or TRAC site?]
*[[GIT repository and/or TRAC site?]]
*[http://virtualhelpdesk.cels.anl.gov/welcome/request-a-unix-group/? Unix group?]
*[https://virtualhelpdesk.cels.anl.gov/request-a-wordpress-blog/ Wordpress Blog]
*[[Mail#Reserving_Equipment|Loaner Laptop]]?
</td></tr></table>

==Other==
<table width=100%>
<tr>
<td width=50%>
*[[Mail#Reserving_Equipment|Reserving Equipment]] (includes laptops for travel loaners)
*[http://inside.anl.gov/tools/applications/blue-jeans Blue Jeans at Argonne]
*[[MCS Controlled Documents]]
*[[2208 (Fishbowl) 4K Display]]
*[[3178 and 4172 Displays]]
*[[3162 and 4162 Displays]]
</td>
<td>
*[[SSL Certificates]]
*[https://virtualhelpdesk.cels.anl.gov/docs/self-managed-computers/software-accounting/ Software Accounting]
*[[Jenkins Continuous Integration]]
*[[Box File Sharing|Box File Sharing for Administrative/Operational users]]
*[[BIO Wetlab Network Instructions]]
</td></tr></table>