Difference between revisions of "Mail"

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==Argonne's Exchange service==
Please see https://virtualhelpdesk.cels.anl.gov/docs/web-and-mail/
Instructions on using Office 365 can be found [https://wiki.anl.gov/public/CIS_Email_Services/Office_365 here].
Instructions on booking conference rooms can be found [http://tcs.anl.gov/for-tcs-tenants/meeting-and-conference-rooms-in-tcs/ here].
== Getting an Argonne e-mail address ==
If you are an Argonne employee or have an active appointment within the laboratory, you can get a mailbox on the Argonne Exchange server.  Contact [mailto:help@anl.gov help@anl.gov] to request one.
Argonne employees and those with appointments can manage their @anl.gov address via [http://www.anl.gov/alias http://www.anl.gov/alias].  You can forward it to your Argonne Exchange mailbox, or to an external address.
If you wish to access MCS's research infrastructure, access is requested/managed via the [https://accounts.mcs.anl.gov MCS Accounts Pages].  If you have an account on that system, you must provide an address to forward mail from your username@mcs.anl.gov alias.  MCS does not provide mailboxes, only e-mail forwarding.
===Reading your mail===
You can read your mail using any mail reader that supports encrypted POP/IMAP connections.  IMAP is the recommended protocol.  You can send mail via encrypted SMTP as well.
You can also read your mail from a web browser by visiting http://outlook.com/owa/anl.gov.
* Your login name is your e-mail address.  Typically, this is your Argonne username@anl.gov.
* Your password is your Argonne domain password
For those who know how to configure a mail client, here's the information you need:
{| border="1" cellspacing="0" cellpadding="5"
! Protocol
! Port
! server
| IMAPs (incoming)
| 993
| outlook.office365.com
| POPs (incoming)
| 995
| outlook.office365.com
| SMTP (outgoing)
| 587
| smtp.office365.com
Please see [https://wiki.anl.gov/public/CIS_Email_Services/Office_365/Client_Configuration_Documents the BIS wiki] for further information.
We're running a caldav proxy to access Exchange services.  It's currently proxying IMAP and CalDav protocols.
* IMAPs: davmail.mcs.anl.gov port 993
* CalDav: davmail.mcs.anl.gov port 443.
==Reserving Equipment==
See [https://virtualhelpdesk.cels.anl.gov/docs/how-do-i/ Virtual Help Desk]
==Mail questions==
===I just got an attachment. Should I open it?===
Most likely, no.  We have a golden rule here dealing with attachments, and it is vitally important that you follow these instructions.  Here's the mantra you should memorize and repeat when you get an attachment:
<center>'''Never open an attachment unless you know what it is, and you are expecting it.'''</center>
This is very important.  It really doesn't matter who it's from.  Most, if not all, malicious mail with virii, worms and trojans are never from who they claim to be from.  The address is almost always forged.  So just because someone down the hall, or your boss, or your spouse, or '''anyone''' sends you an attachment, it does not mean it's safe.  Always ask yourself: "Do I know what this is?  Do I know what will happen when I open it?  Did I expect this to arrive?"  If any one of the answers is "no", then you'd best confirm with the sender before opening.
It simply takes a quick email saying "Did you send me this?  What is it?" to the original sender to confirm you should have it.  If it's from someone you don't know, we strongly recommend not opening it if you can avoid it, even if the sender confirms sending it.  It could be a trojan.  Make sure you have a valid reason for opening it.
Never open a file that ends with '''.exe''', '''.scr''', '''.pif''', '''.cmd''', '''.vbs''', or '''.bat'''.  It's never good.  Anything else, treat with much skepticism.
Keep your antivirus scanner up to date.  See [http://inside.anl.gov/pages/antivirus-software-home-use this page] for info on antivirus scanners.  These rules apply to any email account you use.  If your machine uses our network, you are required to do your best to keep it from being infected.  And please, be careful of what you open.
Finally, if you suspect you are infected, let us know as soon as possible.  If you want to forward a suspicious email to us, make sure you send us the full headers.  In pine, you do this by pressing "H" while on the message, then "F" to forward.  In Apple Mail, click "Message" in the menu bar, then "Forward as attachment".
If you '''do''' open an attachment and nothing appears to happen, that's a very bad sign.  Let us know right away.
We don't mean to harp on this, but it's necessary for us to do so.  We have, in the past, rescued machines for people who have opened such attachments as "NakedWife.exe", "AnnaKournikova.vbs", etc.  Common sense dictates this is not something you should open on a computer, especially one in a .gov address space.  However, it's happened.  So, please, be careful.
This entry primarily refers to windows, but handling attachments with caution regardless of operating system is always a good idea.
===Where does my Spam go?===
[https://wiki.inside.anl.gov/inside/Ironport_Anti-Spam_Appliances/Documentation_for_Users See Argonne's documentation]
===How can I report Spam?===
The best method to forward Spam to the Ironport Appliance administrators (cyber@anl.gov) is as an attachment.  You can do this via the Outlook web interface.  [https://www.dropbox.com/s/cr86a157b683twf/Screenshot%202014-01-17%2014.12.11.png Click "Actions" and choose "Forward as Attachment"].  In Apple Mail, you can do this by clicking Message in the menu bar, and choosing "Forward as Attachment".

Latest revision as of 15:31, 19 July 2021

Please see https://virtualhelpdesk.cels.anl.gov/docs/web-and-mail/